Cancellation Policy

CasaPure Maids – Booking, Cancellation & Waitlist Policies

Booking Policy

Your CasaPure experience begins with a personal conversation. Please give us a call to discuss your home, cleaning needs, and preferences. After a few brief questions, we’ll schedule your cleaning or, for first-time clients, arrange a complimentary walkthrough when needed to provide the most accurate estimate. We’re here to make the process effortless and tailored to your home.

Cancellation & Rescheduling Policy

We know things don’t always go as planned! If you need to cancel or reschedule, just let us know at least 24 hours in advance.

  1. Less than 24 hours’ notice? A $50 fee may apply.

  2. Locked out? No worries, we’ll waive it the first time. After that, the full service fee will apply.

  3. Frequent changes? To keep things running smoothly, we may ask for prepayment on future bookings.

Waitlist Policy

If your preferred date or time isn’t available, no problem, you can join our waitlist.

  1. As soon as a spot opens up, we’ll notify clients on a first-come, first-served basis.

  2. To hold a waitlist spot, we’ll just need your contact info and preferred service.

  3.  Once notified, you’ll have 2 hours to confirm before the spot is offered to the next client.

Notes

At CasaPure Maids, we’re committed to reliable, on-time service. These simple policies help us respect your schedule and keep our cleaning team running smoothly.

By booking with us, you agree to these policies, and we can’t wait to bring comfort and sparkle to your home!

Contact Us

If you have questions about this Cancellation Policy, please contact us at:

CasaPure Maids

Email: info@casapuremaids.com
Phone: (561) 800-0767